14-day right of withdrawal (EU requirement)
Conditions for returning items
Refund method and timeframe
Return shipping costs
We accept returns under the following conditions:
- The item must be unused, undamaged, and in its original packaging.
- Return request must be raised WITHIN 7 days of delivery.
- The product must include all original tags, labels, accessories, manuals, invoices or receipts.
Items not eligible for return include:
- Customised or made-to-order items
Items purchased during clearance or sale events, Black Friday (unless defective)
vouchers
- Damaged or Defective Products
If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery. We request email:
Photos or videos showing the damage or issue
The original packaging retained for pickup and verification
After verification, we will arrange for a replacement, return pickup, or full refund, as applicable.
Cancellation Policy
Orders can be cancelled before they are dispatched.To cancel your order, contact us immediately at 210 7217062
MORE TO BE ADDED
1. EU Right of Withdrawal (14 Days)
Customers in the European Union may return their order within 14 days of delivery without giving a reason.
To start a return, contact us at: [email]
2. Conditions for Returns
Returned items must be:
In unused, resellable condition
In original packaging (if applicable)
Sent back within 14 days after notifying us
3. Non-Returnable Items
Personalized products
Items damaged due to misuse
Gift cards (if applicable)
4. Return Shipping Costs
Unless the item is defective or incorrect, the customer is responsible for return shipping costs.
5. Refund Processing
Refunds are issued within 14 days after we receive the returned items.
Refunds are processed via the original payment method.
6. Defective or Incorrect Products
If you receive a damaged or wrong item, contact us within 7 days with photos, and we will arrange replacement or refund.
